Term and Conditions
Return & Exchange Policy
Returning Conditions:
At Timeless Treasures, we offer a range of delicate, luxury decor pieces. Due to the fragile nature
of many of our items, we have a strict no return/no exchange policy. However, we do provide
exchanges for the same product under the following conditions:
- An incorrect item was delivered.
- A manufacturing defect is identified.
- The product arrived damaged during transit
If you encounter any issues, please contact us at timelesstreasuresbyskb@gmail.com or reach out via WhatsApp at
+91 836-8151959.
Reporting Damages:
In the case of transit damage or breakage, you must send us:
- Photos of the damaged product.
- An unboxing video showing the condition in which the item was received.
Please share these via WhatsApp at +91 836-8151959, and we will address your concern promptly.
Important: We require that the item is kept in its original packaging, including foam, cushioning, and protective materials, for reference and to ensure its safe return, even if the item is damaged.
Cancellation Policy
If you need to cancel your order, please notify us within 24 hours of placing the order or before
receiving the shipping confirmation. You can cancel by emailing us at
timelesstreasuresbyskb@gmail.com or by contacting us on +91 836-8151959.
Exchange Process
Exchanges are available within 24 hours of receiving your product, and only under the following
conditions: the product is damaged, has a manufacturing defect, or is incorrect. This 24-hour
period begins from the date of delivery confirmed by our logistics team or courier partner.
To initiate an exchange, please provide:
Two photos (one showing the damaged area and one showing the full product)
An unboxing video.